Quality indicators
The service quality indicators, valid for all highway concessionaires and defined based on the Directive of the Minister of Infrastructure and Transport no. 102/2009 with the General Directorate for the Supervision of Highway Concessionaires, are the following::
| UNIT OF MEASUREMENT | REFERENCE STANDARD | COMPLETION OF 2023 OBJECTIVES | |
|---|---|---|---|
| Base factor: Travel safety Time of advance notice of communications, through ordinances, related to work zones with duration >5 days. |
Time (h) of advance notice in 85% of cases | 24H |  |
| Base factor: Regularity Horizontal road signs condition (Retroreflection) (1) |
(RL) Retroreflection (mcd lx-1 m-2) | 100** RL |  |
| Base factor: Information to users Response time to communications and complaints via email to the address info@ravspa.it |
Time (days) of response in 85% of cases | 10 working days |  |
(**) Compliance with the standard is verified, excluding the winter operations period, on 90% of minimum sections of 20 km, in accordance with the Single Convention.
(*) The data refers exclusively to measurements carried out on the carriageway along the continuous emergency lane stripe. Sections in tunnels, service areas, appurtenances and work zones areas are not considered.
In the year 2023, all reference standards were achieved.